New Website "Facelift" Details

Welcome to the new Care Medical Source! 

We've recently undergone a "facelift" and we hope you are as excited as we are with the updated look and feel of our new website. 

We are working hard to enter all of the products from our old website onto our updated website and we will be adding a variety of new products as well - so keep checking back!

As always, if you don't see what you are looking for on our website just give us a call at 800.443.7091 and our friendly product experts will help you find what you need. 

HERE IS WHAT'S NEW...

While we maintained many of the features of our old website, including the navigation structure and product page layout, we have added some new features we think you are going to love! 

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DETAILED ACCOUNT INFO
Now when you sign in and place an order your account dashboard is filled with tons of easy to access information and new features!

  • Sign in and easily view your current and past orders.

    • Important notes for customers with accounts prior to December 12, 2018:
      • Customer passwords are encrypted and therefore did not transfer over from the old version of our website. The first time you sign in you will be asked to reset your password and may reset it to anything you like including the password you had already been using.

      • Orders placed on our old website also did not transfer over and will not show in your account but we have access to all of your previous order history via a separate system. If you need information regarding an older order just give us a call and we will be happy to help you.

  • Click on an order to view all of the order details, print a copy of your invoice, check shipment tracking, or reorder items.

  • Send us a message regarding an order and view any previous message history.

  • Manage your shipping addresses.

  • View your "wish list" (see below for more information).

  • See the items you have recently viewed on our website.

  • Change the name, phone number, e-mail address, and password associated with your account.

New visitors to Care Medical Source can now create an account without having to make a purchase by using the "Register" button at the top of any page.

As always you can checkout as a guest if you prefer not to create an account but you will not be able to access the account features listed above.

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FASTER, CLEARER CHECKOUT & NEW PAYPAL PAYMENT OPTION
Our new platform offers a faster checkout process with a clearer ability to review and edit your order before checking out. We have also included PayPal as a payment option. 

  • Important note regarding shipments outside of the contiguous United States: Our flat rate and free shipping rates only apply to orders being shipped within the lower 48 states and all other orders require a shipping quote; therefore, any orders being shipped internationally or to Alaska, Hawaii or any U.S. territory cannot be completed online.

    Please contact us via phone (800.443.7091), e-mail (customercare@caremedicalsource.com) or complete our Shipping Quote Form to obtain a shipping quote and receive instructions on how you can complete your order with one of our friendly customer service representatives. 

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ORDER STATUS UPDATES & DYNAMIC SHIPMENT TRACKING LINKS
Our new platform offers clearer order status change e-mail notifications and when your order ships you will be able to click on the tracking number to be taken to the carrier's tracking page so you can see the real time status of your order delivery. 

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FASTER & MORE RESPONSIVE DESIGN
Our new platform offers a faster and more responsive design that makes shopping at Care Medical Source easier than ever on your desktop computer or any mobile device!

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BETTER PRODUCT IMAGES, DESCRIPTIONS & VIDEOS 
We've added better quality images, more detailed descriptions and more videos to our product pages so you can get as much information as possible regarding the product!

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MORE ACCURATE SEARCH RESULTS 
Now you get more accurate search results whether you search by keyword, product number or brand! We have also arranged most of the main category navigation sections in alphabetical order so it is easier than ever to find the product category you are looking for. 

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MORE PRODUCT CATEGORY SORT AND FILTER OPTIONS
When searching for products in a product category we've added new sort and filter options like price range and review rating so you can narrow down your product search more easily. 

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MORE SPECIAL PROMOTIONS & SALES 
We love to say "thank you" to our valued customers by offering promotions and sales events and our new platform allows us to offer more specials on specific products, product categories and brands. Make sure to check out our Promotions page and sign up for our e-mail list (on the bottom footer of any page) to receive special offers not available to the general public!

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ABILITY TO CREATE A "WISH LIST"
Sometimes you see a product that you are interested in but just aren't ready to purchase it yet. For customers that create an online account you can now add products to your "wish list" so they will be easy to find when you are ready to make your purchase. 

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SHARE PRODUCTS YOU LIKE
Share products you like with your friends via e-mail, Facebook, Twitter, Tumblr, Pintrest, Google+, and much more!

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QUESTIONS? COMMENTS? PROBLEMS? NEED HELP?
We are hopeful the transition to our new website platform will be smooth but with most all technology changes there will be the inevitable hiccup here and there.

Please be assured that we want your shopping experience at Care Medical Source to be as easy as possible and we will be closely monitoring the website and working on any issues as they arise.  

If you have any questions, comments or need help using our updated website please do not hesitate to contact us via phone (800.443.7091), e-mail (customercare@caremedicalsource.com) or by using our Contact Form and we will happy to assist you.

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RATHER PLACE YOUR ORDER BY PHONE?
As always, we have friendly product experts answering the phone and you are always welcome to place your order via phone during our normal business hours. Our business hours are Monday thru Friday  8:00 am - 5:00 pm (PST). If you call after hours just leave us a message and we will return your call as soon as possible. 

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OUR COMMITMENT TO YOU
With over 30 years in the industry we understand that every customer's needs are different and we are here to listen to those needs, answer all of your questions and provide unbiased advice on products that may be appropriate for you and improve your quality of life. 

While we will always offer you the highest quality equipment and supplies at discounted prices, we also want to provide you with far more - real customer service!

Whether you place your order online or on the phone we look forward to continuing to be your complete source for all of you home medical equipment and supply needs for years to come!