Testimonials

At Care Medical Source we pride ourselves on not only offering all of the home medical equipment and supplies you need at the best prices but also providing unmatched customer service - before, during and after the sale. Take a moment to read what our customers have to say about us!

If you would like to submit a testimonial or provide a comment or suggestion please e-mail us at customercare@caremedicalsoure.com

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Heather - I want to sincerely thank you for kindness, clarity and customer service. I've told many people about all that happened (the information, the sincerity and the INCREDIBLE shipping turn-around) and they, like me, are simply amazed that awesome customer service and product knowledge is still alive and well. A real feather in the cap of our small business community. You are the definition of customer service. Outstanding! 
- Jimmie W., Pendleton, OR

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It was really nice talking with you on the phone. You made my experience in ordering a new wheelchair very, very comfortable and pleasing. Thank you for placing my order. God bless you, your staff and all the work you do in helping those with special needs. 
- Hester B., Vancouver, WA

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Thanks for everything you do for me. You all have been great to me over the years.
- R. Protz, Lynch Station, VA

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I received the Jazzy 1103 and just wanted to let you know how pleased I am. I only used it outdoors (I love the Quickie XTR too much inside) but I hope to get out a lot more often.
- Liz G.

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A note of thanks and commendation for your customer service representative. First for his professionalism and thorough knowledge of his products and secondly for his considerate and expeditious handling of my recent power chair purchase. I am a grateful and ongoing customer!
- Don M.

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I wanted to let you know how much I appreciate the outstanding support I have received frοm your customer service rep. I have been doing business with Care Catalog for several years and have become accustomed to your quality service. You guys always put the customer first and are willing to go the extra mile.
- Chris H., Titusville Florida

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We are parents of a quadriplegic person frοm Argentina, a country where devices for disabled people do not abound. Therefore we decided to contact you for our requirements. It was not easy to contact you due to distance, language differences and our confusion and distress caused by the hard situation we were going though. We found in your company a human being whose outstanding behavior and good manner we like to highlight. We believe that this functionary represents your firm very well. Moreover, he makes your firm tell the difference between other similar companies in which we were not treated with the same consideration. We would like to take this opportunity to let you know that this experience was very special in our judgment.
- Javier and Silivia P., Sarmeinto, Argentina

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Several weeks ago I mistakenly ordered the wrong part for my wheelchair. I obtained a return authorization and have sent them back for exchange. I would like to take the opportunity to express my satisfaction with Care Catalog Services. The prices are superb, the shipping time is minimal, and the customer service is always friendly and helpful.
- Kirk S.

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This is just a note of thanks to you for the extra effort you gave me in getting the wheelchair that I had ordered on time. Actually it was a few days early. It is the effort and follow up like this that makes happy customers and consequently makes a business successful. Your attention to my order, although I'm sure it was one of many, was greatly appreciated!
- Robert S., Parksley, VA

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Thank you for having so much patience and kindness toward me. The wheelchair is a superior chair, so much better than my old one. I am really happy with it.
- Doreen S., Boynton Beach, FL

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I have been doing business with your company for a number of years. Your customer service reps are extremely knowledgeable on the subject that I know little about - wheelchairs. They are always very pleasant and helpful, even when they are given little information to work with. I appreciate their diligence in making sure orders are correct, complete and delivered in a timely manner. They never make me feel that I am bothering them or that my request is not important or that it is an imposition to fine exactly what I need. Your customer service skills are exemplary.
- Barbara F. Friendswood, TX

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I recently had to cancel a special order for catheters and you people were kind enough to research and locate for me and I wanted to say thank you. Your customer service rep. informed me that there would be no charge for canceling the order. this made a tremendous impression on me and I will go out of my way to tell all of my disabled friends about your services and the way in which you handle your customers. I wish that there were more businesses like yours in this world! Once again thank you.
- Jay F., Pasadena, MD

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I have made many purchases through your catalog. Your customer service deserve to be complimented on the outstanding service they provide. On the phone each one of them always makes me feel that I am their only customer. They are always very courteous and never try to rush me if I have questions. My orders always arrive promptly. Thank you for the excellent service your company offers.
- S. Shulman, Irvine, CA

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I received my A4 Titanium wheelchair today. I wasn't expecting it so quick. WOW! I am loving it. It looks and feels great. A few weeks ago I was dealing with a local medical company and didn't get the knowledgeable response needed. I had ordered my previous wheelchairs frοm Care Catalog 5 years ago. I appreciate you making my order such an easy process. Thanks again.
- S Weaver, Gulf Shores, AL

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I finally received the hand rim last night and I put it on today. SURPRISE! It's a perfect fit! I would like to thank you for your help, patience and diligence in resolving this issue. Your efforts are a clear example of what "Customer Service" should be. In a time when many businesses have lost the desire or ability to provide even adequate service, you have proven that at least some folks still care about their customers and retaining their business. I can not think of any other single company, with which I ENJOY doing business, besides Care Catalog Services. Both your sales representatives are great assets to your company and I think of you folks as friends more than I do sales representatives. Thanks again. I'll be calling with another order soon!
- Karl S., Greenwell Springs, LA

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Just received the wheelchair arm pads. Once again you all have delivered fast, efficient, excellent service. I am always so impressed with each sales experience and just want to thank all of you, once again for making it so easy to do business with your company. I also appreciate that you make the products available at reasonable prices. Thanks, again.
- Barbara S., Creve Coeur, MO

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I just wanted to write to you to tell you again thank you. It is great to finally speak to someone that flat out knows their stuff. Care Catalog Sales, LLC has an incredible employee and I rarely ever say that about anyone. I hope to reach you later on if I have any questions that I need answered by a pro. Thanks again.
- Chad K., Olean, NY

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I just bought a TiLite TRC wheelchair frοm your company. I just wanted to send a note about how good my sales rep was in the process. They were very timely and responsive and knew a lot about the product. I decided to try Care because the service was poor at my previous provider. I was very happy with my sales rep's service and plan to continue using your company. Thanks.
- Greg M., Portland, OR

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I wanted to take a few minutes to acknowledge one of your very valuable employees. I've been a customer of your company for the past ten years or more. I've bought at least three wheelchairs as well as numerous other products that your company provides. I have referred many friends to your company as well. The reason for my loyalty to your company, is the loyalty that your sales rep returns to me when I call and ask questions about products or other issues. Your sales rep is extremely knowledgeable of your products (especially wheelchairs). When I call and ask about a certain part or an adjustment, it's almost like your sales rep is here with me. As I describe what's going on, they are right there with me and understand what I'm talking about thereby they can offer the best solution or give me the right option. I can say with certainty that it is because of your sales rep that I've been a loyal customer of Care Catalog Services for ten plus years!
- Jeff J., Cape Coral, FL

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Thank you so much for all your help with my wheelchair order. You have been so much help and a pleasure to deal with. I am so glad I chose Care Catalog. Your sales rep is a great asset to the company. Thanks again!
- Dave C.

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Thank you. I am very impressed with your company and the professionalism of every single person I have contacted. Frοm the beginning my experience was not anything but pleasant. I will be more than happy to provide feedback on your company. Thanks again.
- Nahideh G., Wayne, PA 

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Happy New Year!  Thank you for the 10+ years of flawless, personal attention towards my needs.
- Gregory M., Brick, NJ 

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I would like to say it is a pleasure to deal with a quality company who has such a knowledgeable and conscientious staff. Thank you!
- Glen K., Farmington HIlls, MI 

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The order has arrived on time. I am very satisfied with your reliable company and its products. Thanks for everything.
- Dieva L.

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With sincere gratitude and warmest thanks... I want to thank you again for all your help getting my E&J Traveler. The chair is working great! Down the line I will be looking to you for any repair parts I might need. Thanks again.
- Cathy C., Studio City, CA

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Thanks for your attention to the situation with my MEN414 order, it's rare to find a company now days that is willing to go the extra mile for customer satisfaction.  Thanks again.  You guys are the best.
- Donna H., Schenectady, NY

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Thank you for your excellent customer service!
- Joanne S., Winter Park, FL

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I waited nearly two months before I called in to find out why a partial shipment expected from the manufacturer hadn't yet arrived.  A credit would have sufficed but you had it at my door in two days.  I just wanted you to know how much I respect and appreciate what you folks do over and above the exchange.  I once worked for a medical supply house myself, and I know how tough it is to be good. In fact, I never considered just how critically important the kind of work you people do was until I wound up on the receiving end of it. Thank You- ALL of you.
- Randall S., Tulsa, OK 

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Hello and thank you very much.  I received my TiLite wheelchair Friday and it is a very good product. The finish is so nice and it is very light. All of the options are good and I have received the spokes for my Spinergy wheels. You are a very good dealer and it's a pleasure to deal with you. Thanks for all!  Best regards.
Romain H., FRANCE

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I'm a new customer. I found your company while researching competitive prices for urological products and it wasn't long before we realized that the cost of these supplies was overwhelming.  While your prices are the best we could find, they're not the reason we've become loyal customers- the reason is Heather- she's wonderful!  Her advice and assistance were just what we needed: a pleasant manner and supportive attitude, extensive knowledge of the subject matter and availability of products, and extraordinary patience.  Because I waited too long to place a second order, my husband ran out of supplies and I called Heather a few times to check on delivery status.  She provided accurate information quickly, and while she assured me that the order would be delivered on a particular day (which it did), she also suggested ways to avoid this problem in the future, and offered options for overnighting a few items if that became necessary.  Her dedication to customer service is obvious.  The day after the second order arrived, she took the time to call and ask if things were received as expected, and if we were satisfied.  So, while fair prices are a definite plus to attract customers, an employee like Heather is what keeps us coming back!  Your company and its shoppers are fortunate, indeed, to work with someone as self-motivated and conscientious as Heather.  She is devoted to a job well done and is just as obviously committed to the satisfaction of her customers.
- Michael and Jill G., Brooklyn, NY

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I am a C-7 para and have been buying my supplies from Care Medical for 10 years now.  Their prices are the best around, and their customer service is unbeatable.  I have been a para for 25 years, and I have used a lot of services, and none beat care, they Rock!  Their shipping is cheap and fast and they have an unbelievable selection of products.  One time I had a manufacturer problem with a cushion and Tyler went above and beyond what I expected.  He contacted the manufacturer and set everything up for me to do an exchange.  Customer service like this in 2009 is hard to find.  I love the folks at Care, and they will take care of you.  All you guys up there in Portland, thank you for your service and help.
- Paul A., Lebanon, OR

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I received the item yesterday and was so relieved that I was able to perform my shower routine on schedule. I am very grateful that you took the extra effort to arrange for the expedited delivery. I just feel foolish for not considering that option sooner. Thanks again for your exceptional service!
- Susan F., Dallas, TX

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Thanks Heather, I have been a customer of Care for many years, the customer service is excellent!
- Frank K., Plains, NJ

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You have a GREAT Day, Heather!  Thank you for being such a fantastic customer service representative!  :)
- Leslie G., Allen, TX

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You helped me to find a CPAP battery that would work with my brand last March. I just wanted to thank you from the bottom of my heart for all of your kind, generous, and knowledgeable help.  I had been searching online for 2 weeks to find what I needed. I was terrified of flying without my CPAP.  After so many dead ends and unreturned phone calls I finally found you! You knew exactly what I needed. You were so kind! I sought help with companies across the country- you were the best! Thank you so much!!
- Ally F., Portland, OR 

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Thank you customer service "Live Chat!" You all really helped me decide what to do. Great Service, Great Service, Great Service!!!
- Byron B., Laurel, MS

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Thank you for all of your help.  Tell your "boss" I looked all over our city and the internet for my bath seat and chose your company cause YOU were so pleasant & helpful... thanx again and have a great summer!
- Melissa R., Warrensburg, MO

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Thank you for your excellent service. 
- N. Kniffin, Boise, ID

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Thank you ever so much for your help- I really appreciate it.
- Jamie D., United Kingdom

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Tyler,  Thanks for all your help over the years.  You're always there when I need assistance.
- C. Burns, Amado, AZ

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Thanks so much for the speedy response. That kind of customer care is the very best way to get and keep customers.
Have a great weekend! 
- Brad G., Newbury Park, CA

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Order was received today and in order thank you for your help and look forward to dealing with your company again.
- Paul S., Australia

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Just about an hour ago I talked with Tyler. He helped me considerable with some products that I needed and I wanted to give him a compliment/ kudos or pat-on-the-backs whatever you call them.  I wanted to make sure he was recognized in some way, he was very patient and I really didn’t know what I needed so he helped me a great deal.  I had an old book I was looking at and he looked up things and helped me get all the correct and updates products. I’ve called your company before and everybody is very helpful, but Tyler really went out of his way.  Very professional and he really seemed to know what he was doing.  I could rattle on forever.  I just want Tyler to get the recognition he deserves.
- Barry R., Sellersburg, IN

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Thank you very much for your competence and your devotion. You're the best one!
- Sylvain M., France

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Thanks for your recent assistance ordering another wheelchair cushion and wheels. Both items have arrived and they look terrific. Many thanks as always for your help. You guys are pros and and I can't tell you how much I appreciate it!
- Lauren D., Philadelphia, PA

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Thanks so much for all your help... I will definitely be giving friends who wish to buy wheelchair and other disabled related products your company details in the future. You will also be hearing from me again.
- Travis P., Australia

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Thanks again for your quick reply. You have great customer service. I used to be a customer service dept. manager for years, so this is so valuable for me. I'll be buying a new wheelchair in the near future so I think you'll be the right place to do it.
- Elda Q., Mexico

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I recently purchased two MK wheelchair batteries. Heather Campbell provided extraordinary customer service when one of the batteries arrived damaged.  Within less than one hour, Heather contacted MK Batteries and arranged a replacement to be shipped the next day.  I was very pleased to receive the replacement as promised. Because of Heather's cheerful and extraordinary service, Care Medical Source will be my first choice for all my wheelchair and personal needs.

- Jim P., Pittsburgh, PA

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Thank you so very much!  I've been trying to get the information I needed for some time but no luck.  You're the best!  Thank you!
- Katie T.

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Hi Folks,  Just wanted to let you know I received my order this afternoon.  Thank you for the extra effort in getting it shipped quickly. PS: Hope you all have a great weekend.
- George F., Elizabeth City, NC

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Thank you! I just wanted you to know that the casters I ordered from you did arrive yesterday and to personally thank you for handling my order.  Happy Customer.
- Mike B., Athol, MA 

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Thank you very much for the follow up email. This has been a painless interaction with customer service, and because of it I will definitely be a returning customer.
- Zurial J., Bronx, NY

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I want to thank whoever was responsible for the great customer service.  I received the caster wheel in Friday's mail and installed it Saturday it fits fine and the chair is ready for our trip.  Again thank  you all for a job well done. I am a happy customer!
 - Fred S., Gettysburg, PA

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